Terms of service

Terms & Conditions

Fridges R Us Sydney – Online Store

These Terms & Conditions apply to purchases made through the Fridges R Us Sydney online store. By placing an order with us, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. Products & Information

We make reasonable efforts to ensure product descriptions, specifications, dimensions, images and pricing displayed on our website are accurate.

Product images are for illustrative purposes and actual products may vary slightly in appearance, colour, configuration or specifications due to manufacturer updates.

Customers are responsible for confirming that a product is suitable for their intended application before purchasing.

2. Pricing & GST

Unless otherwise stated, prices displayed on our online store are in Australian Dollars (AUD).

Whether GST is included or excluded will be clearly indicated at checkout or on the applicable product page.

Prices, promotions and discounts may change without notice.

We reserve the right to correct genuine pricing, typographical or system errors. If an error affects an order already placed, we will contact you before proceeding.

3. Orders & Payment

Orders are subject to acceptance, payment confirmation and product availability.

An order confirmation does not necessarily constitute final acceptance of an order.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

A product is unavailable
There has been a genuine pricing or listing error
Payment cannot be verified
Fraud or unauthorised payment is suspected
Delivery cannot reasonably be completed to the nominated location

If we cancel an order after payment has been received, the applicable amount will be refunded.

4. Product Availability

Stock availability displayed online may change without notice.

Some products may be supplied directly from our suppliers, distributors or warehouses.

If an ordered product becomes unavailable, we will contact you to discuss available options, which may include an alternative product, revised delivery timeframe or refund.

5. Delivery

We offer delivery to eligible locations throughout Australia.

Delivery charges and availability depend on the product, delivery location and freight requirements.

Estimated delivery times are estimates only and may be affected by suppliers, freight carriers, weather, public holidays, remote locations and other circumstances outside our reasonable control.

Where permitted by law, Fridges R Us Sydney is not responsible for reasonable delays caused by third-party freight carriers or circumstances outside our control.

6. Delivery Access & Site Requirements

Customers are responsible for ensuring adequate access is available for delivery.

Before ordering, you must check:

Product dimensions
Doorway widths and heights
Hallways and corridors
Stairways
Lifts
Loading areas
Building access
Site restrictions
Any other access requirements

Unless expressly agreed otherwise, standard delivery does not include difficult-access delivery, stairs, unpacking, positioning, installation, electrical work, plumbing work, removal of existing equipment or disposal of packaging.

Additional charges may apply where special delivery arrangements are required.

7. Incorrect Measurements & Products That Do Not Fit

It is the customer’s responsibility to confirm that the equipment ordered will fit both the intended installation location and all required delivery access points.

We do not guarantee a return where a customer has selected an incorrect size or measured incorrectly.

If we agree to accept such a return:

A 30% restocking fee applies
The customer is responsible for all return freight/shipping costs
Original freight charges are non-refundable except where required by law
The product must be unused, uninstalled and in its original packaging
The product must be returned in new and resalable condition

These conditions do not apply where doing so would limit a right or remedy available under Australian Consumer Law.

8. Change of Mind

We do not accept returns, refunds or exchanges for change of mind.

Please carefully check the model, dimensions, specifications, capacity, electrical requirements and suitability of the equipment before placing your order.

9. Damaged Deliveries

Customers must inspect equipment as soon as reasonably possible after delivery.

Any visible damage should be reported to Fridges R Us Sydney within 24 hours of delivery.

Customers should provide:

Order number
Product details
Description of the damage
Clear photographs of the damage
Photographs of the complete product
Photographs of the packaging, carton and pallet
Video evidence where requested

Please retain all original packaging until the claim has been assessed.

Claims relating to goods damaged on arrival should be submitted within 7 days of delivery, with initial notification provided within 24 hours.

These notification periods are intended to assist us in investigating freight damage and do not exclude any rights that cannot lawfully be excluded under Australian Consumer Law.

10. Installation

Unless specifically included in your order, installation is not included in the purchase price.

Commercial refrigeration and other equipment must be installed, commissioned and connected in accordance with manufacturer requirements and applicable laws, regulations and standards.

Where licensed electrical, refrigeration, gas or plumbing work is required, the customer is responsible for engaging appropriately qualified persons unless installation has been purchased from Fridges R Us Sydney.

Damage caused by incorrect installation, unauthorised modification, misuse or failure to follow manufacturer instructions may not be covered by the applicable warranty.

11. Electrical Requirements

Customers are responsible for confirming the electrical requirements of equipment before purchasing and installation.

Some commercial equipment may require dedicated circuits, hard wiring, three-phase power or other specialised electrical work.

Any required electrical work must be completed by an appropriately licensed electrician.

12. Refrigeration Equipment

Commercial refrigeration equipment must be installed with adequate ventilation and clearances in accordance with manufacturer specifications.

Operating equipment in unsuitable environmental conditions, blocking ventilation, failing to clean condensers or otherwise failing to maintain equipment may affect performance and warranty coverage.

13. Warranty

Products may be supplied with a manufacturer’s or supplier’s warranty.

Warranty periods and conditions vary between products and manufacturers.

Customers should retain their invoice and proof of purchase.

A warranty claim may require inspection, testing or assessment by Fridges R Us Sydney, the supplier, manufacturer or an authorised service agent.

Warranty coverage does not generally extend to damage caused by misuse, neglect, accidental damage, incorrect installation, unauthorised repairs or modifications, failure to maintain the equipment, or use contrary to manufacturer specifications, subject always to Australian Consumer Law.

14. Returns

Products must not be returned without prior authorisation from Fridges R Us Sydney.

Approved returns must be sent to the location nominated by us and comply with our Returns & Refunds Policy.

Unauthorised returns may be refused.

15. Order Cancellations

If you request cancellation after an order has been processed, dispatched, specially ordered or allocated by a supplier, cancellation may not be possible.

Where we agree to a cancellation, reasonable costs already incurred may be deducted from any refund where permitted by law.

Custom-made, special-order or specifically sourced products may not be cancellable once ordered from the supplier, except where required by law.

16. Promotions & Discounts

Promotional offers, discount codes and sale prices are subject to the conditions stated with the promotion.

Unless otherwise stated, promotions cannot be combined with other offers.

We may modify or withdraw a promotion where permitted by law.

17. Website Availability

We aim to keep our website accurate and available but cannot guarantee uninterrupted or error-free access.

We may update product information, pricing, availability and website content from time to time.

18. Limitation of Liability

To the maximum extent permitted by law, Fridges R Us Sydney will not be liable for indirect, incidental or consequential loss arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

19. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

Nothing contained in these Terms & Conditions or our Returns Policy is intended to exclude, restrict or modify rights or remedies available under Australian Consumer Law.

Where applicable, customers may be entitled to a repair, replacement, refund, compensation or other remedy provided by law.

20. Privacy

Personal information collected through our online store is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

Information may be provided to payment processors, freight companies, suppliers and other service providers where reasonably necessary to process and fulfil an order.

21. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

The parties submit to the jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.

22. Contact

For questions regarding an order, delivery, return or these Terms & Conditions, please contact:

Fridges R Us Sydney

0452 498 755
Service@fridgesrus.com.au