Shipping policy

Shipping Policy

Fridges R Us Sydney – Online Store

This Shipping Policy explains how Fridges R Us Sydney processes and delivers online orders within Australia. By placing an order through our online store, you acknowledge that you have read and understood this Shipping Policy.

1. Delivery Areas

We offer delivery to eligible locations throughout Australia.

Delivery availability may depend on the product, delivery address, freight requirements, access conditions and the carrier’s service area.

Some products may not be available for delivery to remote, regional or restricted locations. If delivery is unavailable or additional arrangements are required, we will contact you after receiving your order.

2. Shipping Charges

Shipping charges are calculated based on factors including:

  • Product size and weight
  • Delivery location
  • Number of items ordered
  • Freight requirements
  • Remote or regional delivery conditions
  • Special handling or access requirements

Applicable shipping charges will be displayed at checkout or confirmed before the order is processed.

Additional charges may apply where special delivery arrangements are required, including difficult access, restricted delivery areas, tail-lift requirements, stairs, narrow access points or other site conditions.

3. Order Processing

Orders are processed after payment has been received and product availability has been confirmed.

Processing times may vary depending on whether the product is held in stock, supplied by a manufacturer, distributor or warehouse, or requires special ordering.

We may contact you if additional information is required to arrange delivery.

An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

4. Estimated Delivery Times

Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery times may be affected by:

  • Product availability
  • Supplier or warehouse processing times
  • Freight carrier capacity
  • Public holidays
  • Weather events
  • Transport disruptions
  • Remote or regional locations
  • Incorrect or incomplete delivery information
  • Site access issues
  • Circumstances outside our reasonable control

Where permitted by law, Fridges R Us Sydney is not responsible for reasonable delays caused by third-party freight carriers or circumstances outside our control.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Street address
  • Business name, where applicable
  • Contact name
  • Phone number
  • Building, unit or suite details
  • Delivery instructions
  • Access restrictions or requirements

Additional charges may apply if a delivery must be reattempted because the address was incorrect, incomplete or inaccessible, or if no authorised person is available to receive the order.

6. Delivery Access Requirements

Customers must ensure that suitable access is available for delivery.

Before placing an order, you must check:

  • Product dimensions
  • Doorway widths and heights
  • Hallways and corridors
  • Stairways
  • Lifts
  • Loading areas
  • Building access
  • Parking and unloading conditions
  • Site restrictions
  • Any other access requirements

Unless expressly agreed otherwise, standard delivery does not include difficult-access delivery, stairs, unpacking, positioning, installation, electrical work, plumbing work, removal of existing equipment or disposal of packaging.

If the delivery location is inaccessible or unsafe, the carrier may refuse delivery or return the product. Additional freight or redelivery charges may apply.

7. Commercial and Large Equipment Deliveries

Commercial refrigeration and other large equipment may require specialised freight services.

Customers may need to provide suitable unloading facilities, including a loading dock, forklift, pallet jack or other appropriate equipment.

Where a tail-lift, crane, special vehicle or other specialised service is required, additional charges may apply.

Customers are responsible for confirming that the delivery location can safely receive the equipment.

8. Delivery Appointments

Where available, the freight carrier may contact you to arrange or confirm delivery.

Delivery appointments and time windows are subject to carrier availability and may not be guaranteed.

Customers must ensure that an authorised person is available to receive the order where a signature or delivery confirmation is required.

9. Authority to Leave

An order will not be left unattended unless authority to leave has been expressly provided and the carrier considers the location suitable.

If you authorise the carrier to leave goods without a signature, you accept responsibility for the goods once they have been delivered to the nominated location, subject to any rights available under Australian Consumer Law.

We may not be able to accept responsibility for loss or damage occurring after goods have been left in accordance with your authority.

10. Inspecting Your Delivery

Customers should inspect products and packaging as soon as reasonably possible after delivery.

Before signing for delivery, check for visible damage to the packaging, carton, pallet and product.

If damage is visible, note it on the delivery documentation and contact Fridges R Us Sydney as soon as possible.

Please retain all original packaging until the delivery has been inspected and any claim has been assessed.

11. Damaged Deliveries

Visible damage should be reported to Fridges R Us Sydney within 24 hours of delivery.

Customers should provide:

  • Order number
  • Product details
  • Description of the damage
  • Clear photographs of the damage
  • Photographs of the complete product
  • Photographs of the packaging, carton and pallet
  • Video evidence where requested

Claims relating to goods damaged on arrival should be submitted within 7 days of delivery, with initial notification provided within 24 hours.

These notification periods assist us in investigating freight damage and do not exclude any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

12. Failed or Delayed Delivery

A delivery may be delayed or unsuccessful where:

  • No authorised person is available
  • The delivery address is incorrect or incomplete
  • The site is inaccessible or unsafe
  • Required unloading equipment is unavailable
  • The customer refuses delivery
  • The product cannot safely pass through the available access points
  • The carrier cannot contact the customer
  • Circumstances outside our reasonable control affect delivery

Additional delivery, storage, redelivery or return freight charges may apply where the failed delivery is caused by the customer or site conditions.

13. Incorrect Measurements and Fit

Customers are responsible for confirming that the equipment will fit through all delivery access points and into the intended installation location.

Fridges R Us Sydney is not responsible where a product cannot be delivered or installed because the customer has measured incorrectly or failed to assess access requirements.

Any return or redelivery request in these circumstances is subject to our Terms & Conditions and Returns & Refunds Policy.

14. Delivery of Multiple Products

Where an order contains multiple products, items may be delivered separately and at different times.

Separate delivery charges may apply where products are dispatched from different locations or require different freight services.

We will provide available delivery information where practical.

15. Changes to Delivery Details

Please contact us as soon as possible if you need to change the delivery address or delivery instructions.

We cannot guarantee that changes can be made after an order has been processed or dispatched.

Additional charges may apply for changes requested after dispatch.

16. International Shipping

We currently offer delivery within Australia only unless otherwise agreed in writing.

International delivery is not available through the standard online checkout.

17. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Where applicable, customers may be entitled to a repair, replacement, refund, compensation or other remedy provided by law.

18. Contact

For questions regarding shipping or delivery, please contact:

Fridges R Us Sydney

📞 0452 498 755
✉️ Service@fridgesrus.com.au

This Shipping Policy may be updated from time to time. The version published on our website at the time of your order will generally apply to that order.