Refund policy

Returns, Refunds & Damaged Goods Policy

At Fridges R Us Sydney, we take care to ensure all commercial equipment is supplied and delivered in good condition. Please read this Returns Policy carefully before placing your order.

Change of Mind

We do not accept returns, refunds or exchanges for change of mind.

Please ensure you have selected the correct product, model, size, specifications and configuration before completing your purchase.

Incorrect Measurements / Item Does Not Fit

It is the customer’s responsibility to check all product dimensions and ensure the equipment will fit in its intended location and can be safely delivered through all access points, including doorways, hallways, lifts, stairways and other restricted areas.

Where a customer has ordered an incorrect size, has measured incorrectly, or the equipment does not fit, any return is subject to our prior approval.

If we agree to accept the return:

A 30% restocking fee will apply.
The customer is responsible for all return shipping and freight costs.
The product must be unused, uninstalled and in its original packaging.
The product must be returned in resalable condition with all accessories, manuals, components and packaging.
Any original delivery or freight charges are non-refundable, except where required by law.
Additional charges may apply if the product is damaged, used, installed or returned with missing packaging or components.

We reserve the right to refuse a return where the product is no longer in new and resalable condition.

Damaged Items

All equipment should be inspected carefully immediately upon delivery and before installation or use.

If your item arrives damaged, you must notify Fridges R Us Sydney within 24 hours of delivery.

Your notification must include:

Your name and order number
Product model/details
A clear description of the damage
Clear photos showing the damaged area
Clear photos of the entire product
Photos of the packaging, carton and pallet where applicable
Videos clearly showing the damage or issue where requested

Please do not discard any packaging, cartons, pallets or protective materials until the claim has been assessed.

Where possible, visible freight damage should also be noted with the delivery driver at the time of delivery.

7-Day Damaged Goods Return Period

Claims relating to goods damaged on arrival must be made within 7 days of delivery, with initial notification provided within 24 hours of delivery.

We may arrange an inspection, request further photos/videos or organise an assessment before approving a return, replacement, repair or other remedy.

Please do not return any equipment without first receiving authorisation from Fridges R Us Sydney.

Installation & Use

Customers should inspect equipment before installation, connection or use.

If visible damage is identified, do not install or operate the equipment. Contact us immediately.

Damage caused after delivery through incorrect installation, misuse, improper handling, unauthorised modification, incorrect electrical connection, inadequate ventilation or failure to follow the manufacturer’s instructions is not considered delivery damage.

Faulty Products & Warranty Claims

If an item develops a fault, please contact us with your order details, product information and a description of the issue.

Depending on the circumstances, the product may need to be inspected or assessed by Fridges R Us Sydney, the manufacturer, supplier or an authorised service agent.

Warranty claims are subject to the applicable manufacturer’s warranty and your rights under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where goods have a major failure or otherwise fail to meet a consumer guarantee, customers may be entitled to a repair, replacement, refund or other remedy as provided by law.

Our change-of-mind, restocking and return freight conditions do not limit any rights or remedies available under Australian Consumer Law.

Contact Us

For returns, damaged deliveries or warranty enquiries, please contact:

Fridges R Us Sydney
0452 498 755
Service@fridgesrus.com.au